FAQ

Booking and Services

How do I book a service with SuperAides?

Can I book for multiple days?

Are there minimum hours for a booking?

Can I use my account to book services for family members or friends?

What services do SuperAides provide?

Can I request the same SuperAide for every visit?

Safety and Policies

Do you perform background checks on SuperAides?

Yes, every SuperAide undergoes rigorous screening, including criminal background checks, reference verification, and safety protocol training.

How safe is my credit card transaction with SuperAides?

What is your cancellation policy?

Is travel included in the service fee?

What if Im not satisfied with the service provided?

Costs and Availability

Are SuperAides available 24/7?

How much does it cost to use SuperAides?

Can I extend service hours if needed?

Technology and Support

What technology assistance does SuperAides provide?

How does the SuperAides app work?

Our app simplifies the caregiving process:

  • Register and select your services.
  • Choose your preferred SuperAide.
  • Track appointments and provide feedbackall from your phone!