FAQ

Booking and Services

How do I book a service with SuperAides?

Can I book for multiple days?

Are there minimum hours for a booking?

Can I use my account to book services for family members or friends?

What services do SuperAides provide?

Can I request the same SuperAide for every visit?

Safety and Policies

Do you perform background checks on SuperAides?

Yes. Every SuperAide undergoes thorough background checks, reference verification, and in-person interviews to ensure they meet our standards of safety, professionalism, and trust.

How safe is my credit card transaction with SuperAides?

What is your cancellation policy?

What if I’m not satisfied with the service provided?

Costs and Availability

Are SuperAides available 24/7?

How much does it cost to use SuperAides?

Can I extend service hours if needed?

Technology and Support

What technology assistance does SuperAides provide?

How does the SuperAides app work?

Our app makes booking and managing services simple:

  • Browse and book services.
  • View upcoming visits.
  • Communicate directly with your SuperAide.
  • Make secure payments.
  • Make secure payments.

More information about us

Do SuperAides help with medical needs?

What makes SuperAides different from other care services?

SuperAides combines the flexibility of on-demand booking with the warmth of personalized, local care. Our focus is on building trust and companionship, so your support feels less like a service, and more like a trusted friend by your side.

Are SuperAides wheelchair-friendly?