Booking is easy and flexible! Use our app, website, or contact our care team
to arrange your services. You can choose specific dates, times, and even
your preferred SuperAide.
Can I book for multiple days?
Yes, you can schedule recurring services or book for multiple days in
advance
Yes, we encourage continuity of care and allow clients to request the same
SuperAide whenever possible.
Safety and Policies
Do you perform background checks on SuperAides?
Yes, every SuperAide undergoes rigorous screening, including criminal
background checks, reference verification, and safety protocol training.
How safe is my credit card transaction with SuperAides?
Your security is our priority. All transactions are encrypted and
processed
through secure payment gateways.
What is your cancellation policy?
We allow cancellations up to 24 hours before the scheduled service
without
penalty. For detailed terms, visit our Cancellation Policy.
Is travel included in the service fee?
Yes, transportation costs up to a 6-mile radius for service-related
travel
are included. Additional travel requests may incur a nominal fee.
What if Im not satisfied with the service provided?
Your feedback matters to us. If youre not satisfied, contact our
support
team, and well work to address your concerns or provide an alternative
solution
Costs and Availability
Are SuperAides available 24/7?
Our dedicated customer support is available from 7:00 AM6:00 PM EST to
solve your queries. You can enjoy our services around the clock, providing
flexibility to meet your schedule and emergencies.
How much does it cost to use SuperAides?
Our pricing is affordable and transparent, with no hidden fees. Costs vary
based on service type and duration. The cost of our services starts at
$39/hour. You can get an estimate by selecting the service you need and
entering the duration of that service on our website or app. For a
personalized quote, feel free to