SuperAides IT Solutions LLC Privacy Policy

1. Overview

SuperAides IT Solutions LLC, hereinafter referred to as SuperAides LLC, respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, share, and protect the information provided by our users and service providers (collectively, "Users") through our services and software. This policy also explains the rights you have in relation to your personal data. By using our services, you consent to the practices described in this policy. If you do not agree, please discontinue using our services and software.

1. Scope of the Policy

This Privacy Policy applies to all personal information collected by SuperAides LLC, its employees, service partners, and contractors through the use of our software, mobile applications, and services. This policy also extends to any contractor-operated services and third parties who use SuperAides LLC’s information systems for authorized activities.
Note: This policy does not apply to individuals under the age of 18. Any information inadvertently collected from minors will be deleted.

2. Information We Collect
3. Personally Identifiable Information (PII)
   We collect PII to identify and authorize users for account access and to provide a secure and personalized service. Examples of PII collected include:

• Name, address, phone number, and email.
• Account credentials and authentication information.

How We Collect PII:

• Through our mobile app, software, and service partners during service requests or account creation.
• All information is voluntarily provided by the user with full consent.

1. Financial Information
   We collect and process financial information to facilitate payments for services, including credit card numbers, bank account details, and billing information. SuperAides LLC follows PCI DSS (Payment Card Industry Data Security Standards) for secure transactions and never stores sensitive financial data longer than necessary. Transactions are processed through encrypted and secure environments, and payments are authorized by users.
2. Location Data
   Location data is collected for operational purposes, including service delivery, optimizing provider-client matching, and ensuring efficient scheduling.

• For Caregivers (Providers): Location data is collected from one hour before service begins until service ends, allowing users to track their caregivers and ensuring accurate service delivery.
• For Clients (Users): Location data is used to match clients with the nearest available caregiver, ensuring prompt service provision.

Consent for Location Data:
Users grant consent for location data collection when using the mobile application. Location tracking can be adjusted or disabled in the app’s settings; however, doing so may affect the service quality.

1. Anonymous Information
   We may collect anonymous, non-identifiable data, including:

• Device information (IP address, browser type).
• Usage data (pages visited, time spent on the app).
• Cookies to enhance user experiences, analyze service performance, and ensure security.

3. How We Use Your Information

We use the information collected to:

• Provide and improve services, including matching users with service partners (caregivers).
• Process payments and ensure secure transactions.
• Conduct background checks on service partners (caregivers) via third-party services.
• Enhance user experiences, including tailored recommendations, software optimization, and technical support.
• Analyze the effectiveness of marketing efforts, promotions, and advertising.

SuperAides LLC may also disclose personal information in the following situations:

• Legal Compliance: To comply with applicable laws or legal processes (e.g., subpoenas).
• Protection of Rights: To protect against misuse or unauthorized use of the services and software.
• Safety: To protect the personal safety of users, employees, and service partners.

4. Security Measures

SuperAides LLC takes reasonable steps to protect your information. We employ encryption, secure storage systems, and access control to safeguard personal data. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security. Users acknowledge and accept the inherent risks associated with data transmission by using our services. We are committed to continuously updating our security measures to protect your information.

By using our Service, you acknowledge and accept the potential security risks associated with sharing personal information. We are committed to safeguarding your privacy, and should you encounter any security concerns, we kindly ask you to notify us immediately by sending an email to privacy@superaides.com.

The security of your account is closely tied to the protection of your user profile details. It is your responsibility to ensure the confidentiality of your information, including your password, and to monitor all activity associated with your account. For your safety, please refrain from sharing your password with anyone. Rest assured, we will never request your password or sensitive information through email.

If you receive an email or any communication claiming to be from us and requesting your password or other sensitive details, please treat it as unauthorized and suspicious. We urge you to report such instances to us promptly using the “Contact” feature on our website. If you suspect that your password has been compromised, we recommend updating it immediately by logging into your account, and reaching out to us using the “Contact” feature or by email at privacy@supersides.com.

5. Sharing and Disclosure of Personal Information

SuperAides LLC may share or disclose your personal information in the following ways:

1. Service Providers and Super Aides:
   To deliver the services you request, we share certain personal data (such as your name, contact details, and service location) with service providers, caregivers, or "Super Aides" who are assigned to assist you. This enables them to provide the necessary non-medical care and support. The information shared with service providers is strictly limited to what is necessary for them to fulfill their caregiving role effectively.
2. Payment Processors:
   When you make payments for services through our platform, your financial information (such as credit card details or bank account information) may be securely transmitted to third-party payment processors. SuperAides LLC partners with payment providers that comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure your financial information is handled with maximum security. We do not store full credit card or bank account details on our servers after a transaction is completed.
3. Third-Party Analytics and Marketing:
   SuperAides LLC may work with third-party analytics companies to track and report on how users interact with our services. These companies may collect non-identifiable, aggregated information using cookies, web beacons, and other technologies. This helps us understand user behavior, improve the functionality of our platform, and evaluate the effectiveness of marketing campaigns. The information shared is anonymous and cannot be used to personally identify you. We also may share non-personal, aggregated data (e.g., demographic information) with third-party advertisers to provide relevant marketing and advertisements to users. However, no personally identifiable information (PII) will be shared with advertisers without your explicit consent.
4. Legal Obligations and Compliance:
   We may disclose personal information when required by law or in response to valid legal processes, such as subpoenas, court orders, or government requests. Additionally, we may disclose personal information to:

• Enforce our terms of service or other agreements.
• Investigate and defend ourselves against any claims or allegations.
• Prevent fraudulent activity or illegal behavior.
• Protect the rights, property, and safety of SuperAides LLC, our users, or the public.

1. Business Transfers:
   In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred as part of the transaction. We will ensure that any successor entity is bound by this Privacy Policy, or we will notify you of any changes and give you the opportunity to opt out before any personal information is transferred.
2. Links to Third-Party Websites and Services

Our services and mobile application may include links to third-party websites or services that are not controlled or operated by SuperAides LLC. These third-party websites may have their own privacy policies, which may differ from ours, and we encourage you to review those policies before providing any personal information.

Third-Party Responsibility:
When you interact with a third-party website or service through a link provided on our platform, any personal information you provide to that third party is subject to their privacy practices, not this Privacy Policy. SuperAides LLC is not responsible for the content, security, or privacy policies of these external websites, nor do we endorse or make any representations about the quality or accuracy of their content.

For example, third-party service providers may be used for the following:

• Payment Processing: As mentioned, third-party services may handle your financial transactions. These services adhere to strict security protocols, but once your information is shared with them, it falls under their privacy practices.
• Advertisements and Analytics: Third-party analytics companies may collect data via cookies or other tracking technologies on our platform, but this data is anonymized and aggregated. Similarly, if you engage with third-party advertisements, your interaction may be tracked by external advertisers.

Your Responsibility:
It is important to exercise caution when interacting with third-party websites. If you choose to follow a link from our platform to an external site, we recommend that you read their privacy policy to understand how they handle your personal information. SuperAides LLC is not liable for any actions taken by these third-party websites or services. If you believe your personal information has been compromised through an interaction with a third-party site linked from our platform, please report the issue to us immediately.

7. Retention of Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal and regulatory requirements. Once your information is no longer needed, we will securely delete it in accordance with applicable laws.

8. Your Rights (GDPR and CCPA Compliance)

Under GDPR (for EU residents) and CCPA (for California residents), you have the following rights regarding your personal data:

• Right to Access: You can request a copy of your personal information that we hold.
• Right to Rectify: You can update or correct inaccuracies in your personal information.
• Right to Delete: You can request the deletion of your personal information, subject to any legal obligations for retaining such data.
• Right to Restrict Processing: You can request that we restrict the processing of your personal data under certain circumstances.
• Right to Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal data for direct marketing purposes.

To Exercise These Rights:
Please contact us at [Insert Contact Email]. We will respond to your request within 30 days.

Non-Discrimination:
SuperAides LLC will not discriminate against users who exercise their rights under GDPR or CCPA.

9. HIPAA Compliance and Non-disclosure

While SuperAides LLC is not a HIPAA-covered entity, we follow HIPAA guidelines when processing health-related information shared by users or caregivers. We require service providers to uphold similar confidentiality standards. However, SuperAides LLC cannot be held responsible for breaches that occur between users and service providers.

10. Modifications to the Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. In the event of significant changes, users will be notified via email or in-app notifications. Continued use of our services after changes to the Privacy Policy will constitute acceptance of those changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

SuperAides IT Solutions LLC
44335 Premier Plaza, Suite 120
Ashburn, VA 20147
United States

Phone: +1 (571) 901-2433
Email: info@superaides.com